Technology

The role of technology in helping our customers

WESS, the role of technology in helping our customers protect their people, facilities, and assets is very important. Our officers are highly qualified, tech-savvy, and custom-trained for the specific environment in which they work. Our security officers are equipped with software-enabled PDAs, which is connected with a command-center module and helps our officers in capturing incidents, sending pictures, recording time and attendance of the officers, plotting GPS coordinates of their locations and officer tours.

Several years of Experience
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Satisfaction
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Security
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Experts Team
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The name of the technology we use is “TRACKFORCE”. Below are some of the key features of this Technology.

  • Security Operations & Management: It’s an end-to-end solution that helps the commanding officers to manage the activities of its team of officers including managing emergency dispatches, field incidents, and end-to-end investigations. This helps us in improving service delivery and the quality of our workforce. It also helps us in improving the productivity of our security force.
  • Incident Reporting: With the help of our customizable incident reporting system, we can streamline the entire process and enforce consistency using messages that include multimedia, geolocation, and text. Our reports are customized as per site and incident type.
  • With the help of our incident reporting system, we can consistently maintain the record of events including outcomes and corrective actions. A customized incident report helps us produce superior report quality and standardize the reporting process.
  • Guard Tours & Patrols: We have modernized our guard touring operations with intelligent software that captures detailed and accurate information. This technology allows us to scan NFC/RFID tag checkpoints at strategic site locations using mobile technology sending real-time updates via email. Our security officers document their tour reports with photos and videos to add clarity. This helps us maintaining our officers’ performance and complete transparency in front of our customers.
  • Post Order Management: Site supervisors and managers can easily deliver post updates and notifications in real-time, and customize orders by post, by clients, or by organizations. This helps us stay on top of the multiple officers at multiple locations.
  • Daily Activity Report & Activity Log: Our officers’ activities are captured in real-time online at a centralized location. We allow our clients to have access to these activity-reports and logs available anytime they want. The activity report also shows the GPS data for all officers. Detailed reporting provides our guard managers with insight on all guard activity and allows for trend analysis. This helps us build trust and credibility with all our clients.
  • Geolocation & Officer Dispatch: This feature of our technology helps our clients/guard managers to locate officers online at any time and dispatch appropriately for an alarm response or medical emergency based on proximity and availability. Geolocation technology gives managers an aerial view of our entire security guard operation.
  • Lone Worker Protection: Lone worker protection technology gives our lone officers immediate assistance for emergencies triggered by falls, device impact, etc. GPS data can be used to locate outdoor officers in need of help.
  • Inspections & Quality Assurance: We have a very high benchmark when it comes to providing quality of service for our clients. Hence, all our supervisors use GuardTek’s Inspector solution to effectively monitor your workforce for quality assurance. This technology allows us to easily gauge compliance per site and inspection. It is designed to effectively improve both our productivity and service quality.
  • Visitor Registration: We register and track all the visitors within an organized platform. We can capture all the visitor logs and information accurately within seconds. With the help of our technology, we can identify, track, and manage every visitor in your building to ensure they are safe. All visitor information is accessible in real-time and can be exported and printed in case of emergency or evacuation.

The name of the technology we use is Trackforce
Below are some of the key features of this Technology.

Security Operations & Management

It’s an end-to-end solution that helps the commanding officers to manage the activities of its team of officers including managing emergency dispatches, field incidents, and end-to-end investigations. This helps us in improving service delivery and the quality of our workforce.

Incident Reporting

With the help of our customizable incident reporting system, we can streamline the entire process and enforce consistency using messages that include multimedia, geolocation, and text. Our reports are customized as per site and incident type.
With the help of our incident reporting system, we can consistently maintain the record of events including outcomes and corrective actions. A customized incident report helps us produce superior report quality and standardize the reporting process.

Officer Tours & Patrols

We have modernized our officer touring operations with intelligent software that captures detailed and accurate information. This technology allows us to scan NFC/RFID tag checkpoints at strategic site locations using mobile technology sending real-time updates via email. Our security officers document their tour reports with photos and videos to add clarity. This helps us maintaining our officers’ performance and complete transparency in front of our customers.

Post Order Management

Site supervisors and managers can easily deliver post updates and notifications in real-time, and customize orders by post, by clients, or by organizations. This helps us stay on top of the multiple officers at multiple locations.

Daily Activity Report & Activity Log

Our officers’ activities are captured in real-time online at a centralized location. We allow our clients to have access to these activity-reports and logs available anytime they want. The activity report also shows the GPS data for all officers. Detailed reporting provides our officer managers with insight on all officer activity and allows for trend analysis. This helps us build trust and credibility with all our clients.

Geolocation & Officer Dispatch

This feature of our technology helps our clients/officer managers to locate officers online at any time and dispatch appropriately for an alarm response or medical emergency based on proximity and availability. Geolocation technology gives managers an aerial view of our entire security officer operation.

Lone Worker Protection

Lone worker protection technology gives our lone officers immediate assistance for emergencies triggered by falls, device impact, etc. GPS data can be used to locate outdoor officers in need of help.

Inspections & Quality Assurance

We have a very high benchmark when it comes to providing quality of service for our clients. Hence, all our supervisors use OfficerTek’s Inspector solution to effectively monitor your workforce for quality assurance. This technology allows us to easily gauge compliance per site and inspection. It is designed to effectively improve both our productivity and service quality.

Visitor Registration

We register and track all the visitors within an organized platform. We can capture all the visitor logs and information accurately within seconds. With the help of our technology, we can identify, track, and manage every visitor in your building to ensure they are safe. All visitor information is accessible in real-time and can be exported and printed in case of emergency or evacuation.